FREQUENTLY ASKED QUESTIONS

1. How can I contact us?

You can contact us through the following methods:

Email: margaret@casynex.com
Phone: (602) 874-8662
Address: 4405 W Burgess Ln, Laveen, AZ 85339-1927, Maricopa

2. Can I change or cancel my order?

If your order has not yet been shipped, you can contact customer service to request a change or cancellation. Once the order enters the shipping process, you cannot cancel it, but you can choose to return it.

3. How can I track my order?

When your order is shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to check the latest status of your package on the shipping company's website.

4. How are shipping costs calculated?

Shipping costs vary depending on your total order amount, destination, and the shipping method you choose. You will see the specific shipping costs at checkout.

5. Can I choose in-store pickup?

Currently, Casynex only offers online shopping and delivery services and does not support in-store pickup. If needed, you can view the shipping options or choose delivery to a specific address.

6. How do I request a return?

Please refer to our refund and return policy for detailed steps. You need to request a return within 30 days of receiving the item and ensure it is in brand new condition.

7. What should I do if the item I received is defective?

If the item you received is defective, please contact us through customer service within 48 hours of receiving it. Please retain all packaging materials and the defective item so we can process your request.

8. Can I check product inventory on the website?

Yes, you can check the inventory status of each product on our website. If you have any questions about the inventory of a particular product, please feel free to contact our customer service.

9. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and debit cards. Available payment options will be displayed at checkout.